The Executive team
Dr Sue Matthews, RN BA MHScN DPH Wharton Fellow
Dr Matthews joined the Women's from the Niagara Health System in Ontario, where she held the position of interim President and CEO from 2011-2013. Prior to that, she was Executive Vice President, Clinical Operations and Chief Nursing Executive for two years.
Dr Matthews has held positions as Ontario Vice President, Operations and Chief of Practice, as National Executive Director of Disease Management for the Victorian Order of Nurses (VON), and as Provincial Chief Nursing Officer with the Ontario Ministry of Health and Long-Term Care. She has advised Ontario’s Premier, Minister for Health and government on nursing and health system issues, and provided strategic leadership and advice on health system transformation. She has also fostered partnerships and collaboration between government, nursing and other stakeholders.
Dr Matthews holds a Doctor of Public Health degree along with a Master’s in Health Science Nursing degree from Charles Sturt University. In addition, she has a Bachelor of Liberal Arts in Health Studies degree from York University and a Diploma in Nursing from Ryerson Polytechnic University. Dr Matthews is a Fellow of the Wharton School of Business in Philadelphia. She is also a Clinical Associate Professor at McMaster University, an Assistant Professor at the University of Toronto and an Adjunct Professor Faculty of Health Services Management at Charles Sturt and Trent Universities. Dr Matthews is an active researcher in the area of health services.
A recipient of numerous awards in recognition of her nursing work, Dr Matthews was also named as one of Canada’s top 100 most powerful women by the Women’s Executive Network in 2004 and received the Canadian Nurses Association Centennial Award in 2008
Chief Operating Officer
The Chief Operating Officer has executive responsibility for the leadership and management of clinical services, financial strategy and management, corporate support services, asset management and commercial operations at the Women’s. This role ensures effective and efficient delivery of high quality, integrated clinical services across the hospital with a focus on safety, quality and the patient experience. It also provides strategic leadership to the overall operations of the Women’s and leads business improvement initiatives ensuring consistency with the Women’s strategic and annual operational plans.
Chief Communications Officer
The Chief Communications Officer is responsible for leading the development and implementation of all media and communication strategies, systems and protocols at the Women’s that are aligned with, and contribute effectively to, the strategic directions and business objectives of the Women’s. The primary purpose of this role is to promote and protect the Women’s reputation, maximising potential opportunities and minimising risk. The position provides direct support and strategic counsel to the Chief Executive, other executive leaders and the Women’s Board on all matters with potential to impact the Women’s reputation and standing, including media, issues and crisis communication and stakeholder management.
Chief Midwifery and Nursing Officer
The portfolio of the Chief Midwifery and Nursing Officer (CMNO) has responsibility for professional leadership of midwifery and nursing at the Women’s. This includes, strategic, operational and industrial issues of relevance to midwives and nurses. The CMNO is responsible for ensuring the Women’s attracts and retains a high calibre midwifery and nursing workforce that espouses the Women’s values, and is competent and accredited to practice. The CMNO works with internal and external partners to enable the Women’s to maximise all available opportunities to plan, professionally develop, and effectively use its nursing and midwifery workforce.
Information Management and Technology
The Executive Director, Information Management and Technology has executive responsibility for the strategic leadership and operational management and delivery of Information Management and Technology services at the Women’s.
The role is responsible for developing and leading the implementation of the Women’s Clinical & Information Technology Strategy along with an information governance framework ensuring the value of all information is identified and exploited to its fullest extent.
Chief Medical Officer
The Chief Medical Officer is responsible for providing the professional leadership of the Women’s medical staff to achieve the highest standards of clinical practice and patient-centred care within the health service.
The Chief Medical Officer ensures that clinical and medical leadership is in place to enable the delivery of high quality health care across the Women’s in support of the health service’s strategic directions.
The position oversees medical professional standards across the organisation and provides advice to the Executive on professional medical issues including medical workforce planning and management, clinical innovation and service development.
The Chief Medical Officer is accountable for medical governance, workforce, education, training, professional practice, leadership development, medico-legal matters, university relations, and is responsible for managing the Research domain including Research Governance, Research Facilitation and Research Strategy.
Clinical Excellence and Systems Improvement
The Executive Director, Clinical Excellence and Systems Improvement provides executive and strategic leadership to the quality and safety function and leads clinical improvement initiatives. This role has responsibility for improving our quality and safety culture, leading clinical and service reviews and for working across the hospital at a system-wide level to connect and improve the quality, safety and experience of our patients.
Chief eXperience Officer
The Chief eXperience Officer is responsible for the development, implementation and evaluation of the Women’s Creating Exceptional Experiences Strategy which is the cornerstone of the Women’s 2016-2020 Strategic Plan. This position is responsible for creating an organisational culture that ensures the Women’s realises its commitment to put patients and consumers at the heart of everything we do.