We are here to listen to your feedback, both positive and negative.
Your feedback helps us understand what we are doing well and where we can improve the quality and safety of care at the Women’s.
Share your feedback
You can share a compliment, suggestion, concern or complaint about your experience at the Women’s.
Provide anonymous feedback
Use our anonymous feedback form if you would prefer not to provide your name or contact details.
Please note that we cannot respond to you or provide an update about any action taken if you submit your feedback anonymously.
Contact Consumer Liaison
You can also provide feedback directly to our Consumer Liaison team by phone, email, mail or in person.
We welcome positive feedback, so that we can share this information with our dedicated hospital staff and let them know how much patients appreciate their work.
Raising a concern about your care
If a problem arises, tell the hospital staff. Problems are often best resolved at the time and may be able to be addressed immediately.
If not, and you would like further assistance, you, your partner or your support person can contact Consumer Liaison on the Ground Floor (ask for us at the information desk near the front door).
Consumer Liaison staff are available to all public and private patients attending the hospital. The team can:
- listen to your feedback and discuss any complaints or concernsz, no matter how big or small.
- discuss your concerns confidentially
- investigating these on your behalf
- help you resolve a problem
Consumer Liaison can be contacted via phone, email (consumer.liaison@thewomens.org.au) or mail. Find out more about the process of making a complaint.
You may choose to contact Consumer Liaison while you are in hospital or when you go home. If you require an interpreter, please contact our interpreters.
If you have tried to resolve your complaint with us, but are not satisfied, you can contact an independent agency, The Health Complaints Commissioner.
The Women's cares for the wellbeing of our staff and patients.
Please be respectful towards our staff. Abusive behaviour, violence or threats of violence over the phone or in person are unacceptable.
If our staff feel they are being treated in an aggressive manner they have the authority to end the telephone call or to report to security services and, if necessary, the police.
Related information
- Patient rights & responsibilities
- Australian Charter of Healthcare Rights This Charter describes the rights that consumers, or someone they care for, can expect when receiving health care
- Health Complaints Commissioner 1300 582 113