How referrals are processed

Steps in processing referrals

  • Receipt of referrals is electronically logged by the Women’s
  • The referral is triaged by the clinical team based on the information provided in the referral according to criteria and protocols developed and endorsed by the Heads of Unit.
    This process ensures that the Women's is the appropriate hospital and the urgency of the review that is required can be defined.
  • The referral will not be accepted if:
    • the woman has a hospital closer to her home address that can meet her health care needs. If this is the case, we will contact both the referring doctor and the woman
    • a referral does not include the required clinical and contact information for triage. If this is the case, we will contact the referring doctor to request the necessary information. If the requested information is not provided within 30 days, the referral will not be processed, and the woman will not receive an appointment.
    • the referral indicates that the woman can be managed in a general practice setting according to HealthPathways Melbourne
  • Written notice of the outcome of the referral is sent to both the referring doctor and woman.
  • Women who receive an appointment are given an appointment at either Parkville or Sandringham depending on their clinical needs, where they live, and clinic capacities. This allocation ensures every woman has access to the best possible care for her needs
  • The date, time and location of the clinic appointment will be sent directly to the woman
  • We ask women to continue to see their GP while waiting for their appointment
  • If your patient develops new or worsening symptoms and you are concerned that the appointment is not timely for her needs, please resend the referral clearly stating the reasons and relevant updated investigations in order to expedite the appointment.
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