GP Liaison Unit

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The General Practice Liaison Unit (GPLU) builds and enhances pathways, linkages, capacity, programs and services between general practice, community health care and the hospital.

The service works across the Women's, including maternity, women's health services, outpatients and emergency.  The unit also manages the shared maternity care program and provides continuing professional development events for GPs and other community health professionals.

The work of the Women’s GP Liaison Unit

Shared Maternity Care

Shared maternity care at the Women’s is supported by the GP Liaison Unit. In doing so it undertakes many monitoring, clinical governance and quality improvement tasks and responsibilities.

The unit is also responsible for the credentialing and re-credentialing of Shared Maternity Care Affiliate GPs and obstetricians. This credentialing and re-credentialing is a joint process with the Shared Maternity Care Collaborative (The Women’s, Mercy Health, Northern Health, and Western Health), so doctors can apply to any of these in a single application.

Shared maternity care is an important model of care, with over 25% of women at the Women’s choosing to participate in shared maternity care involving an accredited GP, obstetrician or midwife. A recent survey of women involved in shared maternity care indicates a very high level of satisfaction with shared maternity care.

Shared maternity care is also available at the Women’s at Sandringham with the credentialing and re-credentialing process aligned with the Women’s.   

Refer to shared maternity care for:

  • Fact sheet for women in a number of different languages
  • Schedule of visits
  • List of credentialed Shared Maternity Care Affiliates
  • Information and applications for credentialing and re-credentialing
  • Shared Maternity Care Guidelines

Responding to GP queries

The unit provides advice and support to GPs and other community healthcare professionals in order to address communication gaps, support community care, efficient and quality clinical handover and cross health sector coordination and care. This includes information such as navigating services, complaints, follow-up of hospital care, clinical care issues and referrals.

Providing input and policy development

The unit provides input to many hospital and departmental committees including the Primary Care Health and Population Advisory Committee, specialist outpatient committees, pregnancy and birth health information working group, medicines information and the development of IT strategy at The Women’s.

The unit has been pivotal in the development of Women’s policies outlining standards and responsibilities for discharge planning, communication to GPs and other health care professionals and shared care arrangements.

Continuing professional development

The unit runs Continuing Professional Development (CPD) seminars for GPs and shared maternity care affiliates on relevant and important topics for providing care for women.

It can also arrange attendance at maternity outpatient clinics for shared maternity care affiliate upskilling or to achieve credentialing as a shared maternity care affiliate.

Performance indicators, audits and surveys

The unit leads and contributes to hospital accreditation, audits and surveys of communication and care in order to obtain information and feedback on care and services provided at the hospital. In this way the unit contributes to service development and delivery and continuous quality improvement.

The unit also tracks, reports on and actively contributes to the improvement of communication performance indicators, such as percentage of discharge summaries created, percentage of successful dispatch of discharge summaries, percentage of GP details on patient files and discharge summaries that have not been successfully sent.

Recent surveys include:​

  • Survey on the Guidelines for Shared Maternity Care Affiliates; sent to shared maternity care affiliates

Development of models of care

The unit has been pivotal in developing several models of care to better address the needs of women and to improve access. Recent examples include:

  • Shared care for early breast cancer
  • Endometrial cancer survivorship care
  • Telehealth services for women with menopausal symptoms after cancer

Resources for women and health professionals

The unit has been pivotal in developing information for women and health professionals to support the provision of quality care. Recent examples include: