Appointments by phone call or video call
The Women's is committed to improving access to our services. As part of this commitment, we are transitioning some of our clinic appointments to either a phone call or video call - known as telehealth services. Some patients may be asked to continue to come into the Women’s in person for their appointments.
On this page:
- About your telehealth appointment
- Appointments by phone call
- Appointments by video call
- Start your video call now
- What happens after your telehealth appointment?
Your video or phone call appointment is much like your regular appointment at the Women’s. Instead of meeting in person with your doctor or midwife at the hospital, you will meet with them either face-to-face through your screen in a secure and private virtual clinic room or talk to them directly over the phone.
We will let you know either at your next scheduled appointment or by your booking confirmation letter whether your appointment will be:
- over the phone with your clinician (for example, with your doctor, midwife or allied health worker)
- by video call with your clinician through your computer or mobile device (phone or tablet)
- in person at the Women's
If you have any questions about your appointment, please ring Outpatient Appointments on (03) 8345 3032.
On the day of your appointment
- Make sure you are in a quiet location so that you can have a private conversation with your doctor, midwife or allied health worker.
- Please be ready at the appointment time to receive a phone call from your clinician. They will call you as close to your appointment time as possible.
- Your call will display on your phone as an 'unknown number', please accept the call.
Please note: You can only use the video call service if you have a confirmed appointment with your clinician. You cannot access the service without an appointment.
Before your appointment
- Please read the VideoCall Patient Information sheet below for instructions on how to make a video call.
- Make a Test call. This will check if your device, internet connection, microphone and web camera setup are working. To avoid delays make your test call in the days before your appointment.
- If you have any problems please see the information sheet Video Call: Troubleshooting
- You can also watch this short video to see how to sign into Telehealth from your computer, tablet or phone.
The Women's would like to thank The Royal Melbourne Hospital for allowing us to use this video.
On the day of your appointment
- Start your video call at least ten minutes before your scheduled appointment time
- When you are ready, click on the link to the clinic you will be attending - see below
- You must enter your First Name, Last Name and Phone Number so that we can correctly identify you
- Once you have signed into your clinic you will enter the online waiting room
- Like any appointment, there can be a wait. Your clinician will connect with you as soon as they can so please wait.
- If you are cut off during your video call consultation, your clinician will try to reconnect with you by telephone.
To start your video call now, please choose your clinic:
|Allied Health (e.g. Physiotherapy, Social Work, Nutrition & Dietetics)|
|Women's Health Clinics (non-maternity patients).
Access to these clinics by video call is currently not available.
Depending on your individual situation, during your appointment your clinician will let you know if you need:
- any test or investigations and how these can be arranged
- a follow-up appointment.
- any medicine. If you need medicines, a prescription will be posted to you.