Your hospital visit or stay

Everyone entering the Women’s at Parkville and Sandringham is now being screened for COVID-19. To find out more, please go to our Screening measures page.

On this page:

Outpatients - your appointment at Parkville

At our Parkville site, the Women’s is trialling telehealth - appointments by phone or video call - for some low-risk women with Maternity and Women’s Health clinic appointments. If you have been identified as suitable for a phone or video appointment, you will be contacted directly and provided with details. 

If you need a face-to-face clinic appointment, we ask that you come in to hospital on your own, unless you need your partner or support person with you. Due to physical distancing rules, your partner or support person may be asked to wait in another area during your consultation. 

Please note: People under 18 years are not allowed to come to our hospital unless they are a patient. All people seeking entry to the Women’s at Parkville will be screened at the entrance (find out more here) and will not gain access if they do not meet the screening criteria.

We realise these restrictions are disappointing and may be distressing for some people, but we ask for your understanding and patience as we work to ensure your health and safety during this challenging time.

Outpatients - your appointment at Sandringham

At the Women’s at Sandringham, some of our outpatient clinic appointments have changed.

If you have a Gynaecology appointment, it will now be conducted over the phone. The date and time of your appointment will remain the same, however, we will call you over the phone. If you need a face to face consultation, we will arrange with you a suitable date and time for you to come into the hospital.

For Maternity patients, we are trialling phone consultations for booking-in appointments for some low-risk women. If you have been identified as suitable for a phone appointment, you will be contacted by staff at Sandringham and provided with details. 

If you need a face-to-face appointment, we ask that you come in to hospital on your own, unless you need your partner or support person with you. Due to physical distancing rules, your partner or support person may be asked to wait in another area during your consultation. 

Please note: People under 18 years are not allowed to come to our hospital unless they are a patient. All people seeking entry to the Women’s at Sandringham Hospital will be screened at the entrance (find out more here) and will not gain access if they do not meet the screening criteria.

We realise these restrictions are disappointing and may be distressing for some people, but we ask for your understanding and patience as we work to ensure your health and safety during this challenging time.

Inpatient stays and visitors at Parkville

If you are a Maternity or Gynaecology in-patient staying overnight at  Parkville, you can have one partner or support person with you during your stay (including labour). There is no time limitation.

Your partner or support person must be the same person throughout the time of your stay. No other visitors are permitted at this time.

Babies in our Newborn Intensive Care Unit can have both parents (or guardians/foster carers) present during their stay with no time limitation. No other visitors are permitted at this time.

Due to physical distancing rules, NICU parents or a partner/support person may be asked to move out of a clinical area or patient room for a period of time while medical staff attend to you/your baby.

In exceptional circumstances, we encourage families to discuss their individual needs with our staff. 

If your partner/support person does not pass the screening requirements, they will not be allowed to enter our hospital. Please ensure you have a plan ahead of time for an alternative support person who will pass the hospital screening process (find out more here).

We realise these visitor restrictions are disappointing and may be distressing for some people, but we ask for your understanding and patience as we work to ensure your health and safety during this challenging time.

Inpatient stays and visitors at Sandringham

If you are a Gynaecology in-patient staying overnight at Sandringham, you can have one partner or support person visit you for a maximum of one hour during visiting hours. Visiting hours at Sandringham for Gynaecology in-patients are now between 2-4pm and 5-7pm.

If you are a Maternity in-patient at Sandringham, you can have one partner or support person with you during your stay. Visiting hours for Maternity in-patients at Sandringham are now between 8am-7pm. There is no time limitation for maternity in-patients. 

Your partner or support person must be the same person throughout the time of your stay. No other visitors are permitted at this time.

Babies in our Special Care Nursery can have both parents (or guardians/foster carers) present during their stay with no time limitation. No other visitors are permitted at this time.

Due to physical distancing rules, Special Care Nursery parents or a partner/support person may be asked to move out of a clinical area or patient room for a period of time while medical staff attend to you/your baby.

In exceptional circumstances, we encourage families to discuss their individual needs with our staff. 

If your partner/support person does not pass the screening requirements, they will not be allowed to enter our hospital. Please ensure you have a plan ahead of time for an alternative support person who will pass the hospital screening process (find out more here).

We realise these visitor restrictions are disappointing and may be distressing for some people, but we ask for your understanding and patience as we work to ensure your health and safety during this challenging time.

Postnatal care in the home at Sandringham

While a midwife will visit you at home, most postnatal care in the home visits for Sandringham patients will take place over the telephone.

Food and flower deliveries

At this time, the Women's is not permitting deliveries of food or flowers for patients on its wards.

Delivery personnel attempting to make deliveries will not be able to access the hospital.  

Visitors who adhere to our new visitor’s policy will be able to bring in food and flowers to the patient they are visiting.

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