Your hospital visit or stay

We have a number of safety measures in place to protect women, babies and families in our care. Whether you’re coming to the Women’s for a clinic appointment, day surgery or any other reason, you may notice things are a little bit different.

We realise some changes may be disappointing for our patients and their families, but we ask for your understanding and patience as we work to ensure your health and safety during this challenging time. 

On this page, you can find out the latest information for if you are:

If you are unwell, waiting on a coronavirus test result or you or someone close to you has recently tested positive for the coronavirus, please call us on 8345 2000 (Parkville) or 9076 1233 (Sandringham) to let us know. You will not miss out on the care you need. In some cases, we may reschedule your appointment or offer you a telehealth appointment over the phone or video call. Whatever your circumstance, we are here to help you.

Coming to the Women’s for a clinic appointment

Whether you have an appointment with us in Parkville or Sandringham, you will be screened before entry to the hospital, have your temperature checked and provided with a single-use surgical face mask to wear (watch our video showing how to wear a mask safely). In Parkville, you will also need to fill out an online form. This can be done on your phone, or an iPad at the screening desk. Please allow extra time for this on arrival. Find out more about screening.

You must attend your appointment alone. Your partner/carer/support person can drop you off and be on speaker phone or video call during your appointment where possible. They cannot wait in the hospital.

Unless they are a patient, children are not allowed to enter our hospital. Find out more about our visitor policy.

Coming to the Women’s to have your baby

If you are coming to give birth in Parkville or Sandringham, you and your birth partner will be screened on entry. Find out more about screening. If your birth partner does not pass screening, they will not be allowed to enter our hospital. We encourage you to plan ahead for an alternative birth partner if this occurs.

You can have 1 birth partner with you during your labour. Your birth partner will be asked to stay in the birthing room, with reasonable exceptions.

When you move to the postnatal ward, your birth partner can stay with you for the remainder of that day. At subsequent visits, your birth partner can stay for up to 2 hours per day on the ward. 

Due to space limitations in some rooms, your birth partner may be asked to wait in another area while clinicians check you and/or your baby.

Other than your birth partner, no other visitors are allowed on the postnatal ward.

When you are discharged from hospital, you will still receive support through our postnatal care in the home program. Some of these appointments may be done in person or over the phone. 

Read more on our Advice for pregnant women page.

Coming to the Women’s to visit your baby in NICU or Special Care Nursery

Only parents or guardians of babies are allowed to visit our Newborn Intensive Care Unit and Special Care Nurseries. Only 1 parent/guardian for each baby can visit at a time, with no time limit. 

If you are a parent or guardian, you will be screened on entry to the hospital, have your temperature checked and provided with a single-use surgical face mask to wear (watch our video showing how to wear a mask safely). Find out more about screening.

Due to space limitations in some rooms, you may be asked to wait in another area while clinicians attend to your baby.

No other visitors are permitted at this time. In exceptional circumstances, we encourage parents or guardians to discuss their individual needs with our staff.

Coming to the Women’s for day surgery

All patients booked for an elective surgery under general anaesthetic must have a coronavirus test before their surgery. We will provide you with details about what you need to do. After testing, you should self-isolate according to current DHHS advice.

On the day of your surgery, you will be screened at the hospital, have your temperature checked and be provided with a single-use surgical face mask to wear (watch our video showing how to wear a mask safely). Please allow extra time for screening on arrival. Find out more about screening.

We will phone your designated support person when you are ready to be collected after your surgery. Your support person cannot wait in the hospital.

Staying at the Women’s as an inpatient

If you are staying with us on our antental ward, you can have 1 designated support person with you for up to 2 hours per day.

If you are staying with us on our complex care ward, you can have 1 designated support person with you for up to 1 hour per day.

Your support person will be screened on entry and must be over 18. Find out more about screening.

No other visitors are permitted at this time. In exceptional circumstances, we encourage patients to discuss their individual needs with our staff.

Accessing care at the Women’s by telehealth

Some of our patients have been identified as suitable for phone or video appointments. If you are one of these women you will be contacted directly and provided with details. Find out more about our telehealth service.

Food and flower deliveries

Flower and food delivery personnel are not permitted, but your designated support person can bring flowers, food and other items in. Friends or family can also order food and flowers from our in-house retailers. View our in-house retailers.

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