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During the COVID-19 pandemic, we have a number of safety measures in place to protect women, babies and families in our care.

Whether you’re coming to the Women’s for a clinic appointment, day surgery or any other reason, you may notice things are a little bit different.

We realise some changes may be disappointing for our patients and their families, but we ask for your understanding and patience as we work to ensure your health and safety. 

On this page, you can find the latest information if you are:

If you are affected by any COVID-19 restrictions, you will not miss out on the care you need. Please call us on 8345 2000 (Parkville) or 9076 1233 (Sandringham) to let us know and we will develop a plan for your care.

Coming to the Women’s for a clinic appointment

If you have an outpatient clinic or imaging appointment at the Women's in Parkville or Sandringham, you must attend alone. Your partner/support person can be on speaker phone or video call during the appointment. In exceptional circumstances, please discuss your situation with our staff.

You will be screened before entry to the hospital and be provided with a single-use surgical face mask to wear. You will also need to fill out an online form. This can be done on your phone, or an iPad at the screening desk. Please allow extra time for this on arrival. Find out more about screening.

Coming to the Women’s to have your baby

If you are coming to give birth in Parkville or Sandringham, you can have one (1) birth partner with you during labour and birth.

You and your birth partner will be screened on entry. Find out more about screening.

As there is no waiting area, your birth partner will need to  stay in the birthing room with you the whole time, with reasonable exceptions of course.

When you move to the postnatal ward with your baby, you can have one (1) visitor each day. This includes your partner or designated support person, who can visit outside of visiting hours. Visiting hours in Parkville are 2pm to 8pmVisiting hours in Sandringham are 2pm to 7pmFind out more about our visitor policy.

Please be aware, due to space limitations in some areas/rooms, your visitor may be asked by ward staff to step out of your room or in the case of a shared patient room, may be asked to leave. This is to ensure physical distancing can be maintained and to keep other women and babies in our hospital as well as our staff, safe.  

When you are discharged from hospital, you will still receive support through our postnatal care in the home program. Some of these appointments may be done in person or over the phone. 

Read more on our Advice for pregnant women page.

Coming to the Women’s to visit your baby in NICU or Special Care Nursery

Two (2) parents or guardians, or designated support person, are welcome to visit a baby in NICU or special care nursery together at any time. No other visitors, including children, are allowed except in exceptional circumstances. Families must contact the nurse manager before visiting if exceptional circumstances apply. 

Due to space limitations in some rooms, you may be asked to wait in another area while clinicians attend to your baby.

Find out more about our visitor policy.

Coming to the Women’s for day surgery

You will be required to have a COVID test three days before your scheduled surgery. A member of our team will contact you with more information about this.

On the day of your surgery, you will be screened at the hospital and be provided with a single-use surgical face mask to wear. Please allow extra time for screening on arrival. Find out more about screening.

When you are ready to be picked up after your surgery, we will phone your designated support person to let them know. Your support person cannot wait in the hospital during your surgery. They will be able to enter the hospital to help you to a car after your surgery.

Staying at the Women’s as an inpatient

If you are a patient on our Level 5 North Complex Care and Antenatal Ward, you can have one (1) visitor each day during visiting hours if the visit is required to support the patient’s physical or emotional wellbeing and this cannot be provided by other means, such as video or telephone calls. Visiting hours in Parkville are 2pm to 8pm and in Sandringham they are 2pm to 7pm. 

If you are a patient on our Level 5 South ward, no visitors are allowed as this is a restricted access ward.

Find out more about our visitor policy.

Accessing care at the Women’s by telehealth

Some of our patients have been identified as suitable for phone or video appointments. If you are one of these women you will be contacted directly and provided with details. Find out more about our telehealth service.

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