Your hospital visit or stay
During the COVID-19 pandemic, we have a number of safety measures in place to protect women, babies and families in our care.
Whether you’re coming to the Women’s for a clinic appointment, day surgery or any other reason, you may notice things are a little bit different.
We realise some changes may be disappointing for our patients and their families, but we ask for your understanding and patience as we work to ensure your health and safety.
On this page, you can find the latest information if you are:
- Coming to the Women's for a clinic appointment
- Coming to the Women's to have your baby
- Visiting your baby in NICU or Special Care Nursery
- Coming to the Women's for day surgery
- Staying at the Women's as an inpatient
- Accessing care at the Women's by telehealth
If you are affected by any COVID-19 restrictions, you will not miss out on the care you need. Please call us on 8345 2000 (Parkville) or 9076 1233 (Sandringham) to let us know and we will develop a plan for your care.
If you have an outpatient clinic or imaging appointment at the Women's Parkville or Sandringham, you can have one (1) support person accompany you if neccessary.
You and your support person will be screened before entry to the hospital and be provided with a single-use surgical face mask to wear. You will also need to fill out an online form. This can be done on your phone, or an iPad at the screening desk. Please allow extra time for this on arrival. Find out more about screening.
Please note: space in clinical rooms and waiting areas is limited and a partner/support person may be asked to wait outside the room.
If you have a baby (up to 12 months) you can bring them with you.
If you are coming to give birth in Parkville or Sandringham, you can have two (2) birth partners with you during labour and birth.
You and your birth partners will be screened on entry. Find out more about screening.
As there is no waiting area, your birth partners will need to stay in the birthing room with you the whole time, with reasonable exceptions of course.
When you move to the postnatal ward with your baby, you can have up two (2) visitors (adults or children) each day. This includes your partner or designated support person, although they visit outside of visiting hours. Visiting hours in Parkville are 2pm to 8pm and in Sandringham they are 2pm to 7pm.
Please be aware, due to space limitations in some areas/rooms, your visitors may be asked by ward staff to step out of your room or in the case of a shared patient room, may be asked to leave. This is to ensure physical distancing can be maintained and to keep other women and babies in our hospital as well as our staff, safe.
When you are discharged from hospital, you will still receive support through our postnatal care in the home program. Some of these appointments may be done in person or over the phone.
Read more on our Advice for pregnant women page.
Two (2) parents or guardians, or designated support person, are welcome to visit a baby in NICU or special care nursery together at any time. No other visitors are allowed except in exceptional circumstances. Families must contact the nurse manager before to visiting if exceptional circumstances apply.
Due to space limitations in some rooms, you may be asked to wait in another area while clinicians attend to your baby.
On the day of your surgery, you will be screened at the hospital and be provided with a single-use surgical face mask to wear. Please allow extra time for screening on arrival. Find out more about screening.
When you are ready to be picked up after your surgery, we will phone your designated support person to let them know. Your support person cannot wait in the hospital during your surgery. They will be able to enter the hospital to help you to a car after your surgery.
If you are a patient on our antenatal, complex care or 5 North ward, you can have only two (2) people visit you each day if the visit is required to support the patient’s physical or emotional wellbeing and this cannot be provided by other means, such as video or telephone calls. This includes your partner or designated support person, although they can visit outside of visiting hours. Visiting hours in Parkville are 2pm to 8pm and in Sandringham they are 2pm to 7pm.
Some of our patients have been identified as suitable for phone or video appointments. If you are one of these women you will be contacted directly and provided with details. Find out more about our telehealth service.